Privacy Policy

Information We Collect

At fenavolinthysa, we collect information that helps us provide you with comprehensive financial planning services. This includes personal details you provide when creating an account, such as your name, email address, phone number, and financial circumstances relevant to our strategic planning recommendations.

We also gather technical data about how you interact with our platform - things like your IP address, browser type, and pages you visit. This helps us improve our services and ensure everything runs smoothly for you.

• Personal identification details including full name and contact information
• Financial information relevant to strategic planning consultations
• Communication records from our interactions with you
• Website usage data and technical information about your device

How We Use Your Information

Your information serves several important purposes in our relationship with you. We use it primarily to deliver the financial planning services you've requested and to keep you informed about relevant updates to our platform.

Sometimes we analyze usage patterns to understand what features are most helpful to our clients. This helps us focus our development efforts on improvements that actually matter to people like you.

Data Sharing and Third Parties

We don't sell your personal information to anyone - that's a firm commitment. However, we do work with trusted service providers who help us deliver our services effectively. These partnerships are carefully managed with strict contractual obligations.

Our third-party relationships include payment processors for subscription management, cloud hosting providers for data storage, and communication platforms for client correspondence. Each of these partners operates under agreements that protect your privacy.

• Payment processing services for secure transaction handling
• Cloud infrastructure providers for reliable data storage
• Email and communication platforms for client support
• Analytics services to improve platform functionality

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have several important rights regarding your personal information. You can request access to what we've collected about you, ask for corrections if something's wrong, or request deletion in certain circumstances.

If you want to access your data, simply send us a written request to our privacy officer. We'll respond within 30 days and provide you with a comprehensive overview of the information we hold. There's no charge for reasonable requests.

Data Security and Protection

We take data security seriously, especially given the financial nature of the information you share with us. Our systems use industry-standard encryption for data transmission and storage, with regular security audits to identify and address potential vulnerabilities.

Access to your personal information is restricted to authorized personnel who need it to provide services to you. Our team receives regular training on privacy and security best practices, and we maintain detailed logs of who accesses what information and when.

Data Retention and Deletion

We keep your information for as long as necessary to provide our services and meet our legal obligations. For financial planning records, this typically means seven years after your last interaction with us, in line with Australian record-keeping requirements.

When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can also request earlier deletion in many cases, though we may need to retain certain records for legal or regulatory compliance.

International Data Transfers

While we primarily store data within Australia, some of our service providers may process information overseas, particularly in the United States and European Union. When this happens, we ensure these transfers comply with Australian privacy law requirements.

Any international data processing is governed by contracts that require the same level of protection you'd receive under Australian law. We regularly review these arrangements to ensure they remain appropriate and secure.

Updates to This Policy

We review this privacy policy annually and update it when our practices change or when required by law. When we make significant changes, we'll notify you by email and through our website at least 30 days before the changes take effect.

Minor updates, like clarifications or contact information changes, may be made without advance notice, but we'll always update the "Last Modified" date at the top of this document.